Shipping

Q: What shipping methods are available?
We ship all orders using trusted international couriers such as DHL, FedEx, and UPS. Every shipment includes a tracking number, so you can monitor your delivery online.

Q: Do you ship internationally?
Yes, we currently ship from Indonesia to the United States and select international destinations. Please contact us if you’d like to confirm delivery availability to your country.

Q: How long will it take to receive my order?
Orders are processed within 1–2 business days, and delivery usually takes 7–12 business days depending on your location and customs clearance.

Payment

Q: What payment methods are accepted?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. All payments are processed securely in U.S. Dollars (USD).

Q: Is buying online safe?
Absolutely. Our website uses SSL encryption to protect your personal and payment information. We do not store any card details, and all payments are handled through secure third-party providers.

Orders & Returns

Q: How do I place an order?
Simply browse our products, add your chosen items to the cart, and proceed to checkout. Enter your shipping details and payment information to complete the purchase.

Q: Can I cancel or change my order after placing it?
If you need to make changes or cancel an order, please contact us at sales@fourtoolz.com as soon as possible. Once an order has been shipped, it cannot be modified.

Q: Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to view your order history and track shipments more easily.

Q: How do I track my order?
Once your order ships, you’ll receive an email with a tracking number and a link to monitor delivery status.

Q: How can I return a product?
If you wish to return an item, please contact us within 30 days of delivery at sales@fourtoolz.com to initiate a return. Items must be unused, in their original packaging, and include all accessories.

Other Questions

Q: How can I contact customer support?
You can reach our support team by email at sales@fourtoolz.com or via WhatsApp at +62 812 1486 5625.
We’re available Monday–Saturday, 9:00 AM – 6:00 PM (GMT+07:00 Jakarta Time).