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Return & Refund Policy
Last Updated: October 2025
We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Return Eligibility
You may return most items within 30 days of delivery for a refund.
To qualify for a return:
- The item must be unused, in its original packaging, and include all accessories.
- A proof of purchase or order confirmation is required.
Non-Returnable Items
- Final sale or clearance products
- Customized or personalized items
Return Process
- Contact us at sales@fourtoolz.com within 30 days of receiving your order to initiate a return.
- Our team will provide you with return instructions and the return authorization.
- Ship the item back to the address below with a valid tracking number.
Return Address:
FourToolz – Returns Department
Bugelan No. 12, Gunung Tandala, Kawalu, Tasikmalaya, 46145, Jawa Barat, Indonesia
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable courier service.
Refunds
- Once we receive and inspect your returned item, we’ll notify you via email.
- Refunds are processed within 10 business days after inspection.
- Refunds are issued to the original payment method only.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue promptly.